Refund Policy

At Voidpelt, each item is made to order specifically for you once your order is placed.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at hello@voidpelt.com. Include your order number along with clear photos of the issue so we can review and help resolve it as quickly as possible.

If a problem is verified, we may offer a replacement, store credit, or refund at our discretion depending on the situation.

Please note:

• Because products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or ordering mistakes.

• Apparel sizing may vary slightly between products and brands. Please review sizing charts carefully before placing your order.

• Items must not be worn, washed, altered, or damaged by misuse.

• Unauthorized returns or returns sent without prior approval may not be accepted.

• Shipping delays caused by carriers, customs, or events outside our control are not eligible for refunds.

• Refund requests are reviewed on a case-by-case basis.

We want customers to have a positive experience with Voidpelt and will always try to address legitimate issues fairly and reasonably.